PROFESSIONAL
EXPERIENCE
MEDIATOR for Haas Conflict Resolution.
Conducts mediation primarily in the areas of labor/employment
and medical malpractice (including nursing home negligence).
Labor and employment cases include sexual harassment, workplace
violence and all discrimination claims. Other areas of specialty
include: fair-housing discrimination and victim-offender dialogues.
Provides one-on-one coaching to individuals to find solutions
to internal conflicts that affect their work environment.
Facilitates the creation of fair and equitable severance packages
for employees and their employers. Works with employees to
resolve their disputes with management or other employees.
Conducts workshops, presentations and gives speeches to organizations
concerning the value of conflict resolution and a peaceful
work environment. (2006 to present)
MEDIATOR
for Haas & Wynne Mediation. Mediated all civil disputes
with extensive experience in medical negligence (including
death cases) and labor/employment (sexual harassment, workplace
violence, discrimination based on color, race, religion, national
origin, disability and retaliation). Other areas of
emphasis included: fair-housing discrimination, physician
hospital privileges, personal injury, breach of contract,
intellectual property (covenant not-to-compete) and victim-offender
dialogues. (2002 to 2006)
ALTERNATIVE DISPUTE RESOLUTION SPECIALIST (Mediator) for the
Texas Commission on Human Rights. Conducted mediation
sessions in accordance to agency policy and procedures dealing
with employment discrimination laws. Worked with labor
& employment attorneys, employees, and employers found
in private industry, state agencies, and institutions of higher
education to resolve workplace disputes. Successfully
resolved multi-party disputes. Negotiated over 225 mediations
and consistently evaluated as excellent by parties in mediation.
(1999 to 2002)
MANAGEMENT/COMMUNICATIONS CONSULTANT for Stewart Consulting
Enterprises. Provided alternative dispute resolution
(mediation) services to organizations and individuals.
Developed strategic and marketing objectives for small businesses.
Provided executive coaching services to managers and executives.
Provided marketing and research services. Conducted
marketing and team building seminars. Managed physician
group practice start-up project. Coordinated grand opening
events at the Austin Bergstrom International Airport.
(1996 to 2000)
ACTING CEO and DIRECTOR OF BUSINESS DEVELOPMENT for Southwest
Medical Center. Responsible for planning, directing
and evaluating the operations of three medical facilities,
including the management of 42 employees and 10 physicians.
Formulated marketing plans, staffed, directed and coordinated
business development activities and proposed new services
to meet emerging market demand. (1995 to 1996)
MEMBER of the Texas State Board of Medical Examiners.
Gubernatorial-appointed member to the board that licenses
regulates and disciplines physicians in Texas. Responsible
for all aspects of accountability for a $4.6 million budget.
Assessed and developed state medical policy decisions by working
with agency staff, executive and legislative branches, physicians
and the public through the committee process. Committee
assignments included the public information, legislative,
disciplinary process review, finance, medical school and various
ad hoc committees. Spokesperson for board with local
and national media. Arbitrated over 125 disciplinary
cases against physicians who allegedly violated the Medical
Practice Act. (1994 to 1996)
VISITING SCHOLAR with the University of Houston Law and Policy
Institute. Co-investigator of a research study that
analyzed the “Non-financial Barriers to Health Care
Access in Texas.” Collaborated with 77 stakeholder
group representatives to provide viable health policy options
for legislative consideration. (1993 to 1995)
ADJUNCT ASSISTANT PROFESSOR with the University of Texas Medical
Branch – Galveston. Developed course lectures,
presentations and case analyses in the Marketing and Economics
courses for the Graduate School of Nursing. (1990 to
1993)
EDUCATION
Ph.D., Management and Policy Science (Specialty in Health
Law). University of Texas Houston Health Science Center,
School of Public Health.
M.B.A., Management (Specialty in Labor Relations). University
of Houston – Clear Lake.
B. S., Health Information Systems (Specialty in Medical Record
Administration). University of Texas Medical Branch
– Galveston, School of Allied Health Sciences.
TRAINING
Ombudsman 101 Training – 20 hours. The Ombudsman
Association. (March 2005)
The Eye of the Needle – Discourse for Difficult Conversations
– 8 hours. Nancy Oelkhaus, Ed.D. (February 2005)
Mediated Dialogue Between Victims of Violent Crimes and Their
Offenders – 40 hours. Concentric Journeys. (January
2005)
Advanced Employment Law Course – 15 hours. Texas
Bar CLE & the Labor and Employment Section of the State
Bar (2004).
Use of Conflict Resolution Systems for Cost Control –
South Texas Society for Healthcare Risk Management. 1 hour
(March 2004)
Advanced Medical Malpractice – Texas Bar CLE.
14 hours. (March 2004)
Americans with Disabilities Act & the Texas Peer Assistance
Program for Nurses – Travis County Bar Association Health
Law Section. 1 hour. (June 2003)
Health Law Seminar – Travis County Bar Association Health
Law Section. 6.5 hours. (May 2003)
International Dispute Resolution Seminar: Critical Choices
in Today’s Marketplace – 1.25 hours. Fulbright
& Jaworski. (April 2003)
Advanced Medical Malpractice Course – 12.25 hours.
Texas Bar CLE. (March 2003)
Advanced Employment Law Course – 15 hours. Texas
Bar CLE & the Labor and Employment Law Section of the
State Bar. (2003)
Public Sector Labor and Employment Law – 3 hours.
Texas State Human Resources Association. (2002)
Advanced Family Mediation Training – 30 hours.
Austin Dispute Resolution Center (2002)
Mediation: The Myth vs. The Reality – 9.5 hours.
Texas Association of Mediators. (2002)
A Funny Thing Happened on the Way to the Courthouse –
9 hours. The State Bar of Texas Alternative Dispute
Resolution Section. (2002)
Advanced Family Mediation – 30 hours. Austin Dispute
Resolution Center. (2002)
Advanced Mediation Training – 10 hours. University
of Texas LBJ School of Public Affairs. (2001)
Family & Interpersonal Mediation – 40 hours.
National Mediation Academy, Inc. (2001)
Getting to Settlement – 4 hours. Texas Commission
on Human Rights. (2001)
Conflict Management – 6 hours. Texas Leadership
Institute. (2001)
EEO Law in Texas - 6.25 hours. Texas Commission on Human
Rights. (2001)
The Healing Power of Mediation – 13 hours. Texas
Association of Mediators. (2000)
EEO Law in Texas – 6.25 hours. Texas Commission
on Human Rights. (2000)
Nonviolent Communication Training Course – 15 hours.
Center for Nonviolent Communication. (2000)
Basic Mediation Training Course - 40 hours. Austin Dispute
Resolution Center. (1999)
PROFESSIONAL
ORGANIZATIONS
Association for Conflict Resolution
Texas Association of Mediators
State Bar of Texas, Alternative Dispute Resolution Section
State Bar of Texas, Labor & Employment Section
State Bar of Texas, Health Law Section
Travis County Bar Association Fee Dispute Resolution Committee
PRESENTATIONS
Dell Computer Building Human Resource Capability Forum.
August 2004. “The Value of Mediation to Business.”
Texas Association of Business 26th Annual Employment Relations
Symposium, San Antonio, Texas. July 2004. “Mediation
– A Proven Tool for Resolving Workplace Disputes; But
How Does it Work?”
Travis County Bar Association Labor & Employment Section
Luncheon. October 2003. “Mediation:
What Works in Labor & Employment Cases.”
University of Texas System Legal Conference, Austin, Texas.
September 2003. “Mediation Skills.”
St. Edward’s University. September 2003.
“The Value of Mediation & It’s Place in the
World of Business Ethics.” Ethics Class –
Jon Hilsabeck, instructor.
Austin Human Resource Management Association. June 2003.
“Conflict in the Workplace – is Peace Really Possible?”
Jackson Walker, LLP., San Antonio. March 2003.
“Mediation in Employment Matters.
